Retail and Hospitality

SAN DIEGO—Proving return on investment in the security industry can be difficult considering it’s hard to quantify events that don’t occur. However, Rick Crady, director of operations for Project M Worldwide, a McDonald’s franchisee owner, figures the company has already made back the cost to put in a new surveillance system after it discovered three of its store managers stealing large amounts of money, small sums at a time.

WASHINGTON—The near-fatal shooting of Rep. Gabrielle Giffords, which claimed the lives of six people in the parking lot of a Tuscon, Arizona Safeway supermarket, was a stark reminder of the unpredictable nature of an active shooter event.

CAMDEN, N.J—When Karen VanBrunt started her career in loss prevention as a store detective, the professional landscape was vastly different. First of all, the technology available during the early part of her career was obviously less sophisticated than the tools that are available to retailers today.

BOSTON—Monitoring activity and transactions at multiple high-volume restaurants without a dedicated loss prevention staff wouldn’t be possible without the use of enhanced business intelligence, said David Starmer, director of IT for Back Bay Restaurant Group. The corporation owns seven brands of restaurants in 35 locations ranging from five-star establishments to casual dining experiences