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CCTV to the rescue

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Wednesday, June 4, 2008
This is a silly story (AFP with links to other news coverage) about a man who used security cameras to discover why his food was missing all the time. It's also a bit haunting, don't you think?

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Contributed by Abigail Hamilton, director of marketing for Airship Industries, a developer of enterprise video surveillance solutions.

June is loss prevention month!

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Wednesday, June 4, 2008
The National Retail Federation released the results of its organized retail crime survey today and its really no surprise to anyone in the retail sector that ORC continues to be a major issue.

Even so, there is some good news. Here are some interesting details:
NRF’s 2008 Organized Retail Crime report found that two-thirds of retailers (68%) have identified or recovered stolen merchandise and/or gift cards from a fence location, up from 61 percent last year. Much of the stolen merchandise also ends up online, being sold through third party auction sites, where crime rings can maintain anonymity. The report revealed that nearly two-thirds (63%) of retailers experienced an increase in e-fencing activity in the past 12 months.

E-fencing is a big issue. Even legislators have been taking a look at the effect this has on retailers and the economy.

I also encourage you to check our NRF's new blog, which is featuring an interview with Joe LaRocca, the association's vice president of loss prevention. Joe's a great LP resource — in this post he talks about this upcoming LP conference and how the job of LP professionals has changed in the past five years ago.

Group hug

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Tuesday, June 3, 2008

It's already been a hectic morning here so I was happy to see a bit of "feel-good" news coming out of West Virginia's Summit on Homeland Security, which is happening this week in my ole' stomping grounds — Morgantown, W.V.

Of course, the summit is a mix of networking, products and best practices (what event isn't) but that aside, it is great that state officials and security decision makers are taking the time to get together and see how they can leverage their expertise to protect the state and its businesses.

Here's the part that struck me:
"When we hosted the previous two homeland security summits, our nation was still reeling from the attacks of September 11th and Hurricane Katrina," Senator Jay Rockefeller, one of the hosts of the event, said. "This year, thankfully, we're not looking at homeland security on the heels of a disaster. However, we are focusing on it just before a major shift in the federal government - the transition from one administration to another. That makes this an enormously important time to keep homeland security in the forefront of our minds, and at the top of our priority list."

These days I'm hearing from all of you that the public is becoming more and more complacent in the seven years since 9/11. It's a good sign that some government officials still maintain homeland security as a priority.

Customers Choose Technology for Good Reasons

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Thursday, May 29, 2008

The last post is spot on about customer needs driving the use of technology. The IP-analog faceoff is actually a simple, user-by-user "what are you doing and what do you need" decision matrix, not a battle between titans as marketers often make it seem. Here's the down-and-dirty:

Why people choose IP systems:

  1. Less wiring (can use existing IP infrustructure).
  2. If server goes down, another server can take its place with no wiring changes.
  3. Adding a new camera does not require power-down of server.
  4. High resolution

Why they don't:

  1. Cost is high
  2. Higher Network Traffic (IP camera recording will increase network traffic, especially with lots of IP cameras)
  3. Higher Hardware requirements (IP cameras tend to require more processing power disk writing throughput than analog channels)
  4. Lower cameras-per-server ratio

Why people choose analog systems:

  1. Cost is low
  2. Higher cameras-per-server ratio (Can do 48 channels per server)
  3. Low network traffic (Network traffic only pertain to client connecting to server.

Why they don't:

  1. Wiring cost (labor-intensive wiring to each camera,)
  2. If server goes down, wires will need to be switched over, or a switching matrix needs to be used
  3. Adding new channels requires shut-down of the server and installation of new cards.
  4. Resolution limits

Why people choose IP-analog hybrid systems:

  1. Versatile (Use IP cameras where beneficial, while using analog to reduce cost)
  2. Cost-effective (see above)
  3. High camera per server ratio
  4. Normal hardware requirements as analog servers.
  5. Easy to add in new IP cameras.

Why they don't:

  1. Mixed setup steps may increase setup times.
  2. They don't have an existing analog infrastructure they can leverage and have sufficient bandwidth to handle IP video network traffic

There's no scenario for someone choosing analog over hybrid, because it would involve someone investing in new digital equipment that has no IP support or in VCR recording equipment, and who would do that?

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Contributed by Abigail Hamilton, director of marketing for Airship Industries, a developer of enterprise video surveillance solutions.

Analog vs. IP Video Surveillance. . . it's about the customer, folks!

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Thursday, May 29, 2008

I was really lucky to spend the past eight years working intensely on education programs dedicated to enhancing end user's physical security programs.

The single most important thing I learned that electronic security system deployment is one tool for the physical security or surveillance professional and not the center of their universe. I am continually amazed at how some discussions about analog or IP video systems lead immediately to technology discussions rather than what's good for the customer. What do they need the system to do? What is their existing infrastructure?

In this blog's previous article, an excellent reference to City Center Surveillance deployment acceptance, technology may, in the future, be enabled by enhanced wireless infrastructure technologies like WIMAX, but will not automatically be adopted as a result of technology.

The requirements of the end user drive the use of technology and if IP video will provide the right product to more widely distribute video content for mobile reponders, then adoption will be encouraged. Here, mobile responders and emergency services have specific needs that are met by the distribution of IP video to many clients simultaneously.

Does the same system properly service the Loss Prevention or Gaming Surveillance Professional? Not currently, and I know that I am inviting commentary here, but first think of the needs of your customer or, more specifically, your customer's customer!

The variable and often slow camera control system response on many IP Video Systems have slowed this deployment since the user has to, without compromise, keep up with tracking an individual through a casino or along the aisles of an electronic superstore. Yes, there are those systems available that provide an uncompromised solution, but at a greater cost than their analog counterparts.

So the next time someone jumps right into a technology discussion, ask them to instead take a moment and "listen up!" as a popular singer says, and perhaps the solution will turn out better for everyone...

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DHS, meet Vacationland

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Thursday, May 29, 2008

I'm the first to admit that there isn't a TON of security-focused news that comes out of our great state of Maine. But today a report came out that said the U.S. Department of Homeland Security wants to take large pieces of the relatively famous Waldo-Hancock Bridge to an undisclosed, off-site location and test it to see how vulnerable suspension bridges are to terrorist attacks.

DHS offered $400,000 in federal funding for non-destructive testing of the bridge, reported The Republican Journal & The Waldo Independent.

In addition, as the bridge is being taken apart, Homeland Security wants to work with the Maine Department of Transportation to make sure it gets key components of the bridge as intact as possible so they can be moved for more extensive testing.

Generally, DHS has to manufacture a bridge structure specifically for testing purposes — the Waldo-Hancock Bridge is a better match for the roughly 100 other suspension bridges now in service throughout the United States, the article said.

(Wanted to post lovely photo of bridge here, but still having trouble posting photos. Can anyone help?)

It's kind of funny to hear DHS' desire to use this bridge because for some time no one in Maine wanted it. Completed in 1931, work was undertaken to rehabilitate the bridge starting in 2000 by focusing on strengthening the cables, but the bridge continued to deteriorate (motorists, myself included, became afraid to cross it.) In 2006, the new Penobscot Narrows Bridge opened, but the Hancock bridge still stands nearby it today (again, pretty picture could have been placed here.)

So, I'm glad to see the bridge will go to good use. It has been compared to the Golden Gate Bridge in the past and anything that can be done to protect that or other bridges like it from terrorist attacks is thumbs-up in my opinion.

Making public CCTV more comfortable and successful

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Wednesday, May 28, 2008

With new municipal ordinances being approved in a growing number of US cities (Chicago, Milwaukee, Garden Grove), it's a good moment for us to reflect on what will make these deployments successful for manufacturers and integrators, end users, and their customers/constituents/visitors.

There are a lot of stories like this recent one from the UK (securityinfowatch) and this one from Kansas, 2005 (someone's blog — they're a little out there but they mention a good point that people expect surveillance equipment to be kept in official, regulated surveillance rooms) and this one from Toronto (CityNews) that explore the importance of public opinion about surveillance. Pro as well as con.

These stories underline the importance of clear announcements in areas that are being surveilled — a requirement imposed by regulating authorities everywhere — and a clear policy with 100% adherence as to what areas are off limits and how the surveillance system is operated, managed, and safeguarded.

They also show that for the most part, people are very much comfortable with appropriate and appropriately disclosed recording to make public spaces safer.

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Contributed by Abigail Hamilton, director of marketing for Airship Industries, a developer of enterprise video surveillance solutions.

Integrators must prove value

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Wednesday, May 28, 2008

Contributed by Noelle Britton, director of marketing for the security division at Siemens Building Technologies.

I was walking through the airport recently on a day plagued with weather delays. As I dodged my way past teens sitting on the floor engrossed in their iPods, and parents trying to navigate strollers down narrow aisles in search of seats, I got to thinking: Where did all these people come from?

It seems that in the past few years, the world has become a bit more crowded, doesn’t it? The UN certainly agrees; consider these two facts:
o The world’s population quadrupled during the last century and will continue to grow in the 21st century, from roughly 6 billion today to 8 billion in 2025.
o The year 2007 marked a unique milestone in human history: For the first time ever, more people on earth live and work in cities than in rural areas.

The crowded airport is a perfect illustration of the impact this burgeoning and changing population will have on our society. Accelerating urbanization and the accompanying economic growth will fuel a massive demand for dependable infrastructures, such as energy and water supplies, transportation and traffic management and safety and security.

Can you imagine the impact this will have on our industry?

As areas become more densely populated, the vulnerability to potential threats increases. The increase in populations will make achieving security more important and, at the same time, more challenging.

Fortunately, our industry has responded to this challenge with an unprecedented level of innovation. The rate at which our industry is developing new technologies and applications is truly impressive. Unfortunately, those who seek to undermine this security have proven to be equally innovative. The threats facing individuals, businesses and societies as a whole are both unprecedented and unpredictable.

So, how can integrators prove our value to you, the end users? Traditionally, integrators have focused most of their efforts on implementation. You should expect tomorrow’s integrators to have the skills and commitment to partner with you through the entire lifecycle – from strategy development through ongoing adaptation.

During the strategy development phase, we have to know your businesses as well as you do. Without this knowledge, we can’t help you create a tailored strategy which employs the right blend of people, processes and technology measures to accomplish both your security and business objectives.

During implementation we must not simply install the selected technologies but ensure that your team members have the skills to fully leverage the security system. We then have to offer ongoing service and support, which addresses the continued operation of the technology as well as the ongoing training and development of your staff. Finally, we must work with you on an ongoing basis to help you adapt your strategy to the ever-changing range of threats and risks you face.

Simply stated: You should expect your integrator to become a full partner in helping you achieve your security and business objectives.

Port authority invests big bucks

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Tuesday, May 27, 2008

New York's port authority has approved $5 million in funding to be used for a "state-of-the-art" security operations center and emergency radio system at the World Trade Center site.

From the NY1 rerport:
First responders say they were hampered during the September 11th attacks by radios that didn't work, making it impossible to communicate with police and firefighters inside the Twin Towers.

The new system would open up 20 radio frequencies during an emergency. Every building on the site would have a designated security center.

Planners are still deciding where to locate the main command center which would serve five skyscrapers, the September 11th memorial and the World Trade Center transit hub.

The PA is also spending millions on security upgrades at LaGuardia and Newark Airports.

The agency authorized $28 million to install more vehicle barriers in front of LaGuardia's Central Terminal and Newark's Terminal B.

The agency also announced a $400 million federal grant that pay for upgrades to baggage conveyer belt systems to integrate checked baggage screening. In some locations now, passengers have to carry their luggage to a screener after it's tagged.

If my math is right, that is roughly $433 million dollars being spent on security by the port authority right now. Now, I know my view but do you think it is being well spent?

Food, service, security

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Thursday, May 22, 2008

I know there are a ton of conference and events out there to choose from. But if you are not in the restaurant/hospitality markets, you get a reprieve. For the rest of you, read on:

The National Food Service Security Council 2008 Annual Seminar & Exposition, which will be held July 27-30, is an educational event for chain restaurant and food chain professionals. Rhett Asher, executive director of the NFSSC, told me "this year’s conference promises to be the NFSSC’s best yet and includes more sessions by actual practitioners and an expanded agenda with great breakouts sessions."

Leaders from Aramark, Brinker International, Caribou Coffee, Cracker Barrel, Dave & Busters, Dunkin Brands, Hooters, McDonald’s, Omaha Steaks, Panera Bread, Papa Johns, Sodexho, Starbucks Coffee, Starwood Hotels & Resorts, SUPERVALU, U.S. Foodservice, Wendy’s and YUM Brands will be on site at the Gaylord Texan, in Dallas, Texas.

Click here to view the up-to-date agenda.

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