Day Three at ISC West
This year’s show could be the “breakout” point for video enabling that provides security along with diverse business intelligence, said Milestone System’s Karl Erik Traberg, head of corporate communications and business development. “We’ll look back and say, ‘That’s when it took off.’ “Why? The mindset is changing, and security pros are seeing the benefits of business intelligence. Security directors have been dealing with tight budgets for years, but now they can be the leaders in having conversations about business value. Last year's show was all about thermal imaging cameras and the new lower prices, he said—and biometrics, I might add—but this year's ISC West had a big focus on business intelligence.
In fact, video combined with access control was, indeed, one of the recurring themes I heard at the show, along with, importantly, manufacturers listening more to end users’ needs and working with them to develop those win-win solutions. And that’s a good thing.
Security directors should start working on their video enabling strategies, Daniel O’Connell, managing director for Definition Branding and Marketing, added at my meet-up with Milestone. With video enabling being the wave of the future, planning now will allow them to define their own professional futures.
Biometric technology is now an option for the little guy, according to Kirsten Pflomm, VP of marketing for Zwipe. The fingerprint-reading access control card can allow small businesses, or larger ones for that matter, to go to biometrics overnight. No new readers are needed. Maybe only five people at a small hospital need access to highly secure areas. Zwipe insures the person with the card is the person assigned to the card.
At MOOG, Chris Lindenau, global director of sales and marketing for sensor and surveillance systems, showed me the company’s new explosion-proof, high-def cameras. The cameras are designed for environments where explosion hazards arise from dangerous gases or vapors, such as petroleum plants, oil and gas rigs, mining companies and fertilizer plants. A pressure-regulating system protects the camera from gas and vapors, which could ignite an explosion. I’ve never had occasion to think of that kind of situation before, and Lindenau’s explanation to me was intriguing. I hope to follow up.
Assa Abloy’s Mark Duato, senior director for integration solutions, walked me through some “future-proof” lock/access control solutions suitable for campuses, the banking/financial sector and health care facilities and others. Great stuff.
And what a great, busy show!
Day Two at ISC West:
After an early start to the day to see the runners off at the Security 5K, which raised $90,000 for Mission 500's disadvantaged children (yay!), it was back to the Sands where I conducted four on-camera interviews with four end users who had lots of good info to share. The videos will be posted soon on SDN, but for now here are a few takeaways from them.
Marilyn Hollier, director of security services for the University of Michigan Hospitals and Health Centers—and president of IAHSS—talked about “tapping into the talent of your team.” Security directors working under tight budgets certainly can’t do it all, she said, so she encourages all of her employees to get bachelor’s degrees and even master’s and as many professional certifications as they can. Employees are her resources, she says, and by showing you value their professional growth those resources become even more valuable. And when—or if—she retires? She'll know she has a good succession plan in place.
Phil Lisk, IT and security director for the Bergen County, N.J., Sheriff’s Dept., said the convergence of IT and physical security is not a new phenomenon for him. It’s necessary and makes his job easier. He also discussed LPR and how with the right privacy controls in place—and New Jersey’s are strict, he said—it can beneficially serve law enforcement.
Fifth Third Bank’s Mike Neugebauer, VP and senior manager for safety and security, said changes in the brick-and-mortar banking industry have led to numerous challenges and opportunities for security. With more and more customers opting for automated services, branches are shrinking in size and have fewer employees. Where before two people might have opened a branch in the morning, now just one does. Protecting one employee can sometimes be more difficult than protecting two. Teller lines get smaller, so cameras may have to be repositioned. Neugebauer and I also discussed the recent rash of ATM thefts, the kind where thieves rip them out of the ground, and the use of sensors and GPS to combat that crime.
Ralph Nerette, manager of security for Dana Farber Cancer Institute, had interesting insights on the “green” movement in security equipment. He said he’s noticed more manufacturers promoting the energy-efficiency of their products and whether they were made with some recycled products, for example. He likes that. Taking that kind of information to the c-suite shows you’re part of the team, he said. Nerette is currently busy with numerous upgrades to his visitor management system and more.
Back on the floor, I met with Brivo’s Lee Odess, VP marketing, about Randivoo Mobile, Brivo’s new visitor management system. Security has been all about secure vs. secure, he said, “but now it’s about convenience.” Social access management through mobile devices is the wave of the future, he said. At a Starbucks and need to use the restroom? Randivoo can help you with that. Waiting in line for the key is no longer needed. If you arrive for a meeting at an office building, Randivoo can be pre-programmed to allow you acccess to the building and your specific meeting room, only. Very cutting-edge stuff.
Peter Ribinski, EVP of Bosch, discussed the company’s work with end users to ensure they get what the need. In this world of IP, he said, users have many choices, many of them complex. Sometimes, too many parameters are just that, too many. One product had more than 600 parameters and end-user testing showed those could be easily cut to less than 100 to benefit the customer’s ease of use, he said. I was impressed with that and heard a number of times at the show how companies are working with end-users to accommodate their needs.
Michael Irvin, director of marketing, 3XLogic, talked me through a demo of Vigil Trends, a customizable single dashboard system for business intelligence. Unlike other business intelligence providers, Vigil Trends incorporates video data into the equation, delivering the data necessary for users to make informed, effective and timely decisions about their business, their assets and their employees, he said. Drilldowns allow users to focus in on suspect transactions at POS and on other LP needs as well as operations and marketing information.
After the awards ceremony for the race—complete with a performance by the most talented, cutest little boy group I have ever seen—I visited with Genetec at a reception at Tao. Nice to catch up with the folks I met there a few months ago at the company’s press summit in Montreal.
Day 3 is coming right up.
Day One for me at ISC West:
I met with some very nice NICE folks first thing in the morning. Bob Grado of the Denver Regional Transportation District discussed his experience moving to NICE’s mobile video recording solution for its new bus fleet. The solution will significantly enhance RTD’s investigative efficiency when complaints are filed, he said. RTD approached NICE and a few other companies about its needs, but it was NICE that came through in the end, Grado said. William Lafave, NICE regional VP, major accounts, security group, said it was a win-win for the end-user and NICE. The solution was custom-built for RTD, but can easily be adapted to other end users.
Honeywell Fire Systems product manager William Brosig and public relations manager Beth Welch demonstrated how the mass communication RTZM Module is a good fit for smaller end users, such as churches, office buildings, warehouses and even schools. Tying into any brand of fire alarm system, it can send out emergency notifications through a facility’s emergency command center system via any phone. It is easy to use, with simple options and pre-programmed recordings and can be transmitted only to affected zones.
At the 3VR booth, Don Wright, director/physical security for the Carolinas Health Care System, discussed his long history with the company and the fact that when he wanted better use of his network assets it was 3VR that came through. “We have a sweet, symbiotic relationship,” he said. With 3,000 or so cameras for his many facilities, that was too many for real-time viewing. The new search features make his forensic investigations easier, and the on-board notifications of problems with specific cameras make his life easier, he said.
Sentry View System’s president and COO Justin Thompson said his power hybrid charge controller can handle up to three inputs, such as solar, wind power and generator, for example. The system, designed for power and surveillance needs at remote sites, has been successful for U.S.-Mexico border patrols, during the pope’s visit to Brazil, and for Nigerians who wanted to be able to worship as they wished despite terrorist attacks against them. It also is beneficial to critical infrastructure facilities, such as water utilities, which have a lot at stake, often in very far-flung locations.
March Networks’ Dan Cremins, director of product management, with a background of 21 years in the security industry, said that talking to end users “is the best way to learn.” He cited a number of examples, including janitors at a school who were dealing with graffiti. Those janitors turned out to be his end users, he said. He wouldn’t have known that without good communication with his customers. March Network’s goal is to reduce the time people in the field have to go out and check out what’s going on.
At SRI International, “Iris on the Move” has not only stopped time-and-attendance fraud at construction sites, it has helped at worldwide airports, at sporting events, U.S. financial institutions and at data centers, said Mark Clifton, VP, Products & Services Division and general manager. The system can work in all lighting environments and is more effective than fingerprint systems, he said.
Solink’s CEO Michael Matta is all about making better sense of videos and the Big Data they produce. “There’s lots of data coming in from multiple points,” he says. Proactive surveillance can “create a story of events,” to benefit the end user. He’s looking to take actionable decision-making to banking and retail customers with multiple locations with “smaller footprint spaces.”
I also had the delightful opportunity to meet up with three of Security Director News’ previous “20 under 40” winners. Patrick Wood of John Deere, Mike Wiley of Switch and Ralph Nerette of the Dana-Farber Cancer Institute all stopped by our “Meet the Editors” event to check in and say hello. It’s always great to see these young pros again and find out what they’re up to. Such smart people!
I capped off the night with the Women’s Security Council reception to honor this year’s award winners. I had a great conversation with Silvia Fraser, manager of corporate security for the City of Toronto, about the challenges she faces each and every day. The WSC also had some exciting news to relay at the event: a new, sponsored scholarship for women in the security realm. Stay tuned for more about that.
Thursday, April 3, promises more exciting news from the physical security industry. I’ll be doing four video interviews, which you can watch here soon.
Stay tuned and keep in touch!
I’ll be arriving in Vegas tomorrow, April 1, for the big show. My schedule is jam-packed with meetings with end users to discuss their most recent successes with new technology and what they’re still looking for to help them in their day-to-day physical security challenges. I’m also scheduled to meet with some manufacturers who have promised me some fresh and new ideas to meet end users’ needs.
I’ll be blogging each day to let you know what I’ve learned from all of them and then will follow up with more in-depth articles after the show, so please stay tuned. And, as always, I appreciate any and all feedback.
If you’ll be at the show, please stop by the Meet the Editors event from 9:30-10 a.m. Wednesday at the Security Directors News/Security Systems News booth, adjacent to the ISC West Media Stage right outside the main entrance to the show floor. My colleagues, SSN editor Martha Entwistle, SSN managing editor Tess Nacelewicz, SSN associate editor Leif Kothe and I are looking forward to getting to know more of our readers.
I’m also looking forward to catching up with some of the SDN “20 under 40” alumni at the show. Spending time with this group of young professionals is one of the highlights of my job.
Hope to see you there!