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Brivo's animated explanation of cloud-based access control

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Thursday, May 17, 2012

I don't endorse the products or services of individual companies on Security Director News, and I don't intend to do so here, but sometimes a particular company does something cool, which I think is worth pointing out. This is one of those times. I just watched a cool marketing video (embedded below) that Brivo has created to explain how cloud-based access control works. The video uses the entertaining animated-whiteboard technique popularized by the RSA with its series of animated videos, which often provide entertaining enlightenment, and can be seen here.

Here's the Brivo video:

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Why profiling at airports is a bad idea

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Wednesday, May 16, 2012

Bruce Schneier makes a strong argument against the case for profiling at U.S. airports in his column for Forbes. In addition to believing profiling is a bad idea for a number of reasons—it's inaccurate, serves to alienate those "who are in the best position to discover and alert authorities about Muslim plots before the terrorists even get to the airport," and just plain wrong—he also argues that "it actually puts us all at risk."

Past events have proven that terrorists come in all shapes, sizes, sexes and skin colors—from Umar Farouk Abdul Mutallab, the Nigerian underwear bomber, to Jose Padilla, the Hispanic-American accused of plotting a dirty bomb attack on American soil. Terrorists will find ways to avoid profiing, which is why Schneier argues that randomized secondary screening is more effective because it creates too much uncertainty and acts as a deterrent. "Focusing on a profile increases the risk that TSA agents will miss those who don’t match it," Schneier writes.

Schneier points out that what people really want when they argue for profiling are TSA agents who can apply judgement in their decisions of who to screen more carefully. And with controversial headlines about TSA agents patting down wheelchair-bound senior citizens (including, last week, former Secretary of State Henry Kissinger) and four-year-old girls, who doesn't think TSA agents may be a little out of touch with reality. (Though TSA agents did just last week discover weapons in a child's stuffed animals and an elderly person's walker.) Unfortunately, Schneier points out it's unlikely TSA agents will be applying good judgment any time soon. "Judgment requires better-educated, more expert, and much-higher-paid screeners." Schneier writes. "And the personal career risks to a TSA agent of being wrong when exercising judgment far outweigh any benefits from being sensible."

As usual, Schneier does a good job arguing against "security theater" and for sensible security practices that strike the right balance between managing risk and allowing people to travel without fear of molestation.

Security as customer service: Why not recruit guards from the hospitality sector?

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Monday, May 14, 2012

On May 1, I visited the Comcast Center in Philadelphia—the first skyscraper completed since 9/11—and was able to learn more about its security program. The visit was part of the ASIS media tour, which I and several other security industry journalists attended.

I wrote about the challenge of managing tenant perceptions that skyscrapers are unsafe places to work in my article, "Securing the Comcast Center." But there were other interesting elements to the Comcast Center's security program I want to address in this blog post.

Liberty Property Trust, the building's owner, and Comcast, which leases 94 percent of its 1.2 million sq. ft. of office space, took an interesting approach to its security guards before the building officially opened in 2008.

Jim Birch, Liberty Property's security director for the building, said it began with "a vision" for the Comcast Center to be more than just an office building. "We wanted it to be a destination," he said. So offering world-class customer service became their mantra. "We thought that when somebody enters this building it should be like entering a five-star hotel."

Since security officers are the first people building tenants and guests come into contact with, they would be the ones offering the five-star customer service. With that goal in mind, Birch, Comcast, and the security guard provider, Allied Barton, decided to recruit from a non-traditional place: The hospitality sector.

They went to a job fair at Temple University's School of Tourism and Hospitality Management—"we got some very quizzical looks from some of the hospitality seniors there," Birch said—and also approached Philadelphia's concierge association, pitching the job of security guard as a viable, and perhaps more exciting, alternative to working in a hotel. What they were looking for were intelligent people with a predisposition to being friendly, and those who place an importance on good customer service. "We can teach security," Birch said. "But we can't teach people to be happy."

In the end, Liberty Property's first contingent of what Birch calls "security ambassadors"—there were 30 of them—was equally split between people with security or law enforcement experience and those without. Liberty Property also hired a consultant from Disney and employees of the Ritz Carleton and Four Seasons to provide 40 hours of customer service training for the security team.

Turnover has been low, Birch said, and Mark Farrell, Comcast's CSO, said the efforts, including paying the ambassadors a premium, had paid off. "The ROI worked well," Farrell said. Though separate, Liberty Property's security team and Comcast's security team are both populated by Allied Barton and are "seamless," Birch said.

The day I visited, Birch had to leave the tour early to monitor some nearby Occupy protesters who had earlier tried to disrupt operations at a nearby Wells Fargo building. Protesters had targeted the Comcast Center in November, sitting down in the lobby, so Birch had put a plan in place in case it was targeted again. On this day, Birch put the lobby on lockdown, which reduces the number of entrances and requires a Liberty Trust ambassador to be posted at the remaining entrances to permit access only to those with proper credentials. As Birch's security team moved outside to create a perimeter and to manage access at the doors, Farrell's Comcast team came to the lobby in support. After ushering the reporters off, Farrell left to go meet Birch outside and gather intelligence on the situation.
 

Airport security can be fun! ... When it's a game

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Thursday, May 10, 2012

Have you ever dreamed of being a TSA baggage screener? To sit for hours at a time watching x-rayed images of carry-on luggage, trying to pick out the knife from among your clothes, toothbrush, laptop, shoes, belts, and whatever else you shove in there to avoid checking luggage? Me neither.

But someone thought it might be fun. I wasn't so sure when I saw a new game for my iPhone called Airport Scanner, which puts you in the TSA baggage screener's seat and purports to make airport security fun. In a press release, one of the game's creators said the company's goal "is to create unique games out of everyday life experiences that are fun and interesting." Have they visited an airport, I asked. What is "fun and interesting" about passing through a TSA security checkpoint?

Oh well, I paid the $0.99 to try it anyway. My report: It turns out it is sort of fun to pick out knives, ice skates, ninja stars, and sticks of dynamite from luggage. I'm not sure how long the game will keep my interest, but it's certainly entertaining for now.

Risk assessments for nonprofits

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Wednesday, May 9, 2012

While corporations see risk assessments as a business imperative, nonprofits unfortunately don't always take the same approach, as Joshua Mintz points out in his article, "Risky Business: Why All Nonprofits Should Periodically Assess Their Risk," in Nonprofit Quarterly.

Mintz discusses why nonprofits should assess their risk, and offers some tips and best practices to help get that ball rolling.

He groups risks faced by nonprofits into several broad categories: Internal or external fraud; misuse of assets; inadequate monitoring or understanding of investments; incomplete, unreliable or improperly reported information; damage to reputation caused by a variety of potential factors; violation of legal requirements; and government investigations or audits.

He also offers a four-step process for a nonprofit risk assessment, which, not suprisingly, is similar to templates I've seen used for corporate risk assessments:

-Identify risks

-Talk to other staff

-Rate the risk to assess likelihood and severity of impact

-Take steps to address or mitigate risk

Mintz's conclusion can be distilled to one sentence: "An ad hoc approach to risk assessment is almost always doomed to failure."

That's true no matter what kind of organization you work for.

AQAP informant was the suicide bomber

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Tuesday, May 8, 2012

Interesting development to the story about AQAP's foiled plot to bomb another U.S. airliner with an underwear bomb.

The New York Times is reporting that the informant who tipped off the CIA to the plot was the suicide bomber himself. This agent infiltrated the Yemen-based terror cell, volunteered for the suicide mission, and eventually left Yemen with the bomb and delivered it to CIA and other inteliigence agencies, the newspaper reported. This underwear bomb is reportedly more sophisticated than the one used in an unsuccessful airplane bombing over Detroit on Christmas Day in 2009. A U.S. official told the newspaper that this underwear bomb could be detonated two ways in case one method failed, and "undoubtedly would have brought down an aircraft," the newspaper reported.

The informant also delivered information that led to the drone strike that killed Fahd al-Quso, a senior AQAP member, on Sunday.

The name and nationality of the agent is understandably not being disclosed. Though it was disclosed that it was not the CIA that recruited him.

Give that man a medal.

ASIS show will have $50M economic impact in Philly

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Tuesday, May 1, 2012

I'm in Philadelphia for a few days on the ASIS International media tour in preparation for the annual conference that will be held here in September.

On the first day, we visited the Pennsylvania Convention Center, where the ASIS show will be held. We sat down with Doug Chen, the center's director of security services, and Kenneth Matty, its VP of security services, to hear about the challenges of securing a large convention space. Chief among the challenges is managing the numerous protests that pop up around the center depending on which large convention is taking place. The center hosts several major conferences in the life sciences area, Chen said, which includes such flammable topics as stem-cell research and animal testing. There are more than 300 cameras protecting the roughly 1 million sq. ft. of space, Chen said.

When the ASIS show arrives in September, which Chen doesn't believe will attract any major protests, it will bring as many as 25,000 people to the city for several days. The event will have a $50 million economic impact on the city, we were told, which may explain why everyone is treating us so nicely.

I'll follow up with more reports from my time here, including from tours of the Comcast Center and Federal Reserve.

Will the real cloud security please stand up?

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Monday, April 30, 2012
Steve van Till
CEO, Brivo Systems

BETHESDA, Md.—I attended TechSec earlier this year, and I’ve just returned from ISC West, and it’s clear to me that many people still don’t understand the difference between real cloud solutions and products that merely connect to the Internet. It’s equally clear that many vendors are not helping matters, and are in fact actively confusing the market.

Let’s begin by reminding ourselves what the cloud is all about. At a bare minimum, “cloud” unequivocally implies “hosted.” The National Institute of Technology and Standards has published the most widely accepted and universally referenced definitions of cloud technology (NIST SP 800-145), and every one of them includes the concept of hosting.

In practical terms, this key definition excludes systems that merely support connections to the Internet for remote access. Think about it: If Internet connectivity was the main criterion, your PC with an AOL account in 1995 would have qualified as a “cloud system.” In our industry, IP-based security products connected to the Internet solve many important problems, but they are not cloud products in and of themselves. To say otherwise is highly confusing and is a disservice to customers.

A common offender in this regard is the new breed of IP security appliances—not the products, but the marketing. First, let me say that I fully believe there is an important niche for products with an appliance architecture. For end users who can’t yet wrap their heads around the cloud, it’s a comfortable alternative to the complexity and expense of legacy server designs. But making the leap from a local device that can be remotely accessed through holes in the customer’s firewall to “cloud-based system” is a pretty big fib indeed.

A second point of distinction: Simply moving a software application from a local server to a third-party data center does not make it a cloud application.

Here again, we look to NIST to clarify matters: Cloud systems are distinguished by multi-tenancy, metered usage, rapid provisioning and massive scalability. Think about it this way: If you have a server with an old application architecture, and you move it 1,000 miles to someone else’s data center, have you transformed it into a cloud application? No, you have not; in fact, you’re just playing hide-the-server. And hiding the server won’t magically support thousands of end-user organizations (scalable, multi-tenancy) or suddenly be any faster for new users to provision.

Common offenders at the recent ISC event were typically old-line software systems that needed a fresh coat of virtual paint to get gussied up for the show. In one of the more egregious examples I saw, one company claimed to be offering a security system “using cloud-based protocols.” Ummm … that’s just good old IP.

They can call it cloud, but this was just an old-fashioned case of remote access. Clearly, marketing departments are eager to shoehorn the word “cloud” into their publicity and literature. It’s no wonder people are confused.

So, where are the real cloud applications? By category, the biggest emerging crop is in video surveillance, variously known as hosted video or Video Software as a Service (VSaaS).

Many of these are true cloud applications because they are:

a) hosted;

b) multi-tenant, supporting numerous customers in a single instance;

c) massively scalable;

d) sold per-camera-per-month as a metered service.

There were many examples of VSaaS at the show and this whole area of the industry is still developing in terms of pricing, features and market fit.

My hope is that as customers become better educated about the cloud, we will see less misapplication of the term. For those of us in the cloud business, it is our job to provide leadership, clear away confusion, and help them along.

Steve Van Till is president and CEO of Brivo Systems, a provider of software-as-a-service applications for security management based in Bethesda, Md.

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What does Occupy have planned for your city?

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Monday, April 30, 2012

The Occupy movement relies on social media for its existence. That means protesters need to make their plans public to attract the necessary attention and crowds, which offers security managers valuable intelligence to help plan a response.

While looking around the various websites operated by Occupy protesters for the article I wrote on protesters targeting company shareholder meetings, I came across this helpful, and seemingly comprehensive, guide to all the Occupy protests planned for May Day, which is tomorrow. It offers links, city by city, to websites or Facebook pages where the local Occupy movement has posted its May Day plans. Thought I'd pass it along so security managers could keep tabs on the local protest planning, if you're not already, in case they could affect your operations.

 

Day Two of the ASIS NYC conference

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Sunday, April 29, 2012

On the second day of the conference, I didn't get a chance to attend many education sessions as the networking opportunities were endless. (If you missed it, here's my Day One report.)

In the morning, I sat down with Ray O'Hara—executive vice president of international services and the consulting and investigations division of Andrews International, current chairman of ASIS International, and a former LAPD detective—to discuss the security profession and to give me a chance to pick his brain about what security professionals are looking for in a news outlet like Security Director News. He gave me some good ideas I plan to implement in my continued pursuit of making SDN of value to security professionals throughout North America.

I then fell into conversation with two members of ASIS' Crime and Loss Prevention Council: John O'Rourke, security manager for the Montclair Golf Club and council chair, and Eddie Hall Jr., a security management consultant who focuses on small business security. We discussed the council's Small Business Initiative, and John's plans to push the initiative to its next phase. If you're interested in what that next phase will be, bookmark this website and subscribe to SDN's free weekly e-newsletter, as I will be writing about it. I also had the pleasure to hear about John's publishing career. He recently published his second book, which honors the New Jersey State Troopers who were killed in the line of duty between 1961 and 2011. (His first book, which is called Jersey Troopers, explores the more than 35 officers who died in the line of duty between 1921 and 1960.)

I then snuck off to stop in some of the educational sessions going on at that point. I heard Gene Ferraro, founder of Business Controls Inc., discuss the implications of various privacy laws on how security professionals need to do their jobs. I heard a representative from the NYPD discuss its network of 106 fixed LPR readers in lower Manhattan that send data in real time to match against a watch list. Though, by far, the most crowded session was one on workplace violence led by Bonnie Michelman, director of police, security and outside services at Massachusetts General Hospital, and a former ASIS president.

There was a special luncheon in honor of the ASIS NYC chapter's person of the year, John Miller, senior correspondent for CBS News and a former national spokesman for the FBI. Miller is perhaps best known for his 1998 interview with Osama bin Laden in Afghanistan. His biggest applauses came when he cited the relatively new threat of cyber crime and said that law enforcement couldn't do it alone, that it required a public-private partnership with the private security sector.

Over lunch I got to know Anthony Notaroberta, police chief for the New York City Hospital Police Department. He gave me a good run-down of all the VIPs who were sitting on the stage (see photo below), including Ray Kelly, New York City's police commissioner. We also discussed a potential story about security in the healthcare, and specifically pediatrics, field.

Milling about after lunch with Leigh McGuire, ASIS' marketing manager, and my go-to person whenever I'm looking for a source on the most obscure niche of the security profession, I met Brian Reich, director of security operations for Time Warner Cable and the chair of ASIS' Law Enforcement Liaison Council, and Steven Harris, former police chief in Redmond, Wash., and past president of the International Association of Chiefs of Police.

After lunch, I sat down with Brian Reich to discuss the work he and others, such as Stacy Irving, a council member and senior director of crime prevention services for Philadelphia's Center City District, are doing to organize training sessions for law enforcement officials who want to transition to the private sector. He told me about some future plans that are not public yet. Log another story idea in my notebook.

During the rest of the afternoon, more networking ensued, including a great conversation with Brian Allen, Time Warner Cable's CSO, about his perspective on enterprise security risk management and how it's often misunderstood. Future collaboration will surely bring Brian's views to SDN readers.

I also discussed supply chain and transportation security with John Sharp, managing partner of Sharp Global, which offers supply chain security audits for companies throughout the world. I'm sure you'll be seeing John's name in SDN in the future, as well.

Nearing the end of the conference, I sat down with Michael Gips, who runs ASIS' CSO Roundtable. Unfortunately, the CSO Roundtable doesn't allow journalists like me to attend its sessions as its members would be more hesitant to discuss sensitive issues with someone like me in the room. I certainly understand the concern, but that didn't stop me from giving Michael some friendly ribbing on the matter. Michael and I also got a chance to discuss security journalism, which we have in common as he is a former editor at Security Management, ASIS' magazine. We talked so long Javits Center employees started rolling up the carpets around us. Michael and I capped the conference with a walk back toward the middle of Manhattan through the rain.

Overall, the conference proved very valuable. I came home with a dozen story ideas scribbled in my notebook and a stack of business cards with notes scrawled on them about what I need to follow up with particular people about.

I thank everyone I met last week for taking the time to discuss with me their jobs, professions, worries and opinions. I hope to use it all to help me improve my coverage of news that matters to today's security professionals.
 

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